Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
How long does shipping take?
Since our products are digital, there’s no shipping involved. Upon completing your purchase, you can instantly download your product.
What file formats do you provide for digital art?
We provide our digital art in either a downloadable ZIP file containing JPG files or as individual JPG files for direct download.
Can I print the digital art at any print shop?
Yes, you can print our digital art at any print shop. While you have the option to print at home, we recommend utilizing print shops, especially online services, for optimal quality preservation.
What is meant by the “shortest edge” when referring to digital art dimensions?
The “shortest edge” refers to the smaller of the two dimensions of a digital art file. For instance, if a digital art file measures 6000 pixels on one side and 4000 pixels on the other, the shortest edge would be 4000 pixels. This term is commonly used to indicate the size of the artwork when considering printing or display options.
What are the recommended print sizes for your digital art?
The recommended print sizes for our digital art are typically indicated on the product pages. However, as a general guideline, we suggest a maximum print size of up to 20 inches on the shortest edge of the art for optimal quality and resolution.
How do I know if the resolution of the digital art is suitable for printing?
You can determine if the resolution of the digital art is suitable for printing by considering the dimensions and resolution of the file. Our digital art files are provided at 300 dpi (dots per inch) with the shortest side measuring 6000 pixels. With these specifications, you can print digital art with excellent quality up to a maximum size of 20 inches on the shortest edge.
Do you offer any guidance on selecting the right paper type for printing?
Currently, we do not offer specific guidance on selecting the right paper type for printing. However, we may consider providing such guidance in the future through blog articles or other resources.
Are there any restrictions on how many times I can print the digital art?
No, there are no restrictions on how many times you can print the digital art once you’ve downloaded it. However, we recommend downloading and saving the file as we may curate our products in the future. It’s important to note that you have the sole rights to print the art for your personal use. Redistribution, selling, or sharing the digital art with others is prohibited.
Can I use the digital art for commercial purposes?
No, the digital art we sell is intended for personal use only. While you are free to decorate your home or business with it, using the art for commercial purposes, such as reselling it, is not permitted.
Do you offer any discounts for purchasing multiple digital art pieces?
Our discounts are subject to change periodically. We recommend subscribing to our mailing list to receive updates on our latest sales and promotions. This way, you can stay informed about any potential discounts available for purchasing multiple digital art pieces.
Is there a limit to how many digital art files I can download per purchase?
No, there is typically no limit to the number of digital art files you can download per purchase. However, we advise you to save your files locally as we may curate our collections in the future. This ensures that you have access to your purchased digital art even if changes are made to our offerings.
What if I encounter issues downloading the digital art files?
If you encounter any issues downloading the digital art files, please don’t hesitate to contact us. We are here to assist you and will work to resolve the problem promptly.
Are there any copyright restrictions on the use of the digital art?
Yes, there are copyright restrictions on the use of the digital art. The art is intended for personal use only, meaning you can use it to decorate your personal space or for other non-commercial purposes. Redistribution, selling, or any other commercial use of the digital art is strictly prohibited without prior authorization.
Do you offer refunds on your digital products?
No, we do not offer refunds on digital products.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!